M365 Copilot (Premium)

Overview
Microsoft 365 Copilot (Premium) is an AI-powered workplace assistant provided by Microsoft and integrated with Microsoft 365 applications such as Word, Outlook, Teams, Excel and PowerPoint. It helps users create and summarise content, find information, analyse work-related data and complete routine tasks more efficiently.

How it is used
Microsoft 365 Copilot (Premium) is used by authorised staff within the organisation’s Microsoft 365 environment to support tasks such as drafting and summarising documents, preparing for meetings, analysing information and finding relevant work content. It operates using the user’s existing Microsoft 365 identity, permissions and security controls, so users can only access organisational information they are already permitted to see.

Scope and limitations
Microsoft 365 Copilot is designed to assist staff with work tasks such as drafting, summarising, analysing information and finding relevant content within Microsoft 365. It is a support tool and can produce inaccurate or incomplete outputs, so users remain responsible for checking its responses. It is not designed or permitted to replace human judgement or make automated decisions about individuals, and must be used in line with Scottish Government information handling, security and data protection requirements.

Human oversight
Users are responsible for reviewing Copilot outputs for accuracy, context, confidentiality, bias and suitability before using or sharing them, and should verify important information against trusted sources. Errors or repeatable technical faults are escalated through the Service Desk to M365 Operations and, where necessary, Microsoft; data protection, FOI, legal or information governance concerns are directed to the appropriate specialist team